Support Center

We support GLB, GLTF, OBJ, FBX, STL, DAE, 3DS, PLY, X3D, STEP/STP, IGES/IGS, and ZIP formats. Uploaded files are automatically converted to web-optimized GLB format.

With the free plan, you can upload 5 3D models and use all basic features. You get 6 AI credits as a welcome gift upon registration. Unlimited views, AR support, and basic customization options are included.

Due to the digital nature of our services, refunds are not available once the service has been activated. For more details, please review our Refund Policy.

AR is automatically enabled on mobile devices. iOS devices use AR Quick Look, while Android devices use WebXR or Scene Viewer. Users can tap the AR button to view the 3D model in the real world.

Processing time depends on file size and complexity. Small models are usually processed within seconds, while large and detailed models may take a few minutes.

Yes! You can embed your models on any domain by adding the embed code to your website. HTTPS is recommended, especially required for AR features.