Help Center
Frequently Asked Questions
Answers to all your questions about 3DCloud
General Questions
No, absolutely not. 3DCloud has a completely user-friendly interface. Upload your model, customize the widget, and paste a single line of code into your site. No coding knowledge required.
We support GLB, GLTF, OBJ, FBX, STL, DAE, 3DS, PLY, X3D, STEP/STP, IGES/IGS, and ZIP formats. Uploaded files are automatically converted to web-optimized GLB format.
AI & Technology
Upload a photo of your product, and our AI technology creates a professional 3D model in seconds. A single photo is enough, but photos from different angles give better results.
No. The 3DCloud widget loads asynchronously and does not affect your site performance. Models are served via CDN and optimized with lazy loading.
Your customers can click the AR button on their mobile devices to see the product in their own environment at actual size. Works on iOS and Android devices without downloading an additional app.
Pricing
With the free plan, you can upload 5 3D models and use all basic features. You get 6 AI credits as a welcome gift upon registration. Unlimited views, AR support, and basic customization options are included.
Integration & Security
Yes! 3DCloud is compatible with all web platforms. Works everywhere including Shopify, WordPress, WooCommerce, Ticimax, Wix, Squarespace, and custom sites.
Absolutely. All data is protected with 256-bit SSL encryption, stored on secure servers located in Turkey, and GDPR compliant. Regular backups are performed.
Couldn't find your answer?
Our support team is happy to help you. You can reach us through our 24/7 support channel.